Hot Eats and Cool Reads: Book Review: Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky

Apr 2, 2013

Book Review: Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky


Summary from Goodreads:
Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M's out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.

Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.


My thoughts: 
I really don't know much at all about the hotel industry, so this book was a huge eye opener for me. Jacob Tomsky comically and cleverly tells the story of his experience working in hotels, and what goes on behind the scenes. He totally makes it seem like the hotel industry is brutal, and after reading this book, I would never want to work in a big hotel. 

I loved the stories about the crazy hotel guests and the types of relationships some of them formed with the employees. I learned that if you have any outrageous mini bar charges on your bill, whether they were from you or not, if you dispute them, more than likely they will be removed. This book is full of fun facts and stories and it will keep you reading from start to finish. I really enjoyed it overall. It's a funny glimpse into a life nothing like mine. That's why I love memoirs so much. 

I rated this book 3.5 out of 5 stars.

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